FAQ

Orders

How long will it take to get my order?

All in stock orders will take on average 2 - 3 business days, but can take up to 5 business days, to be processed.

Delivery time largely depends on the carrier and method chosen. US orders can take anywhere between 3 - 7 days to arrive. Overseas orders can take anywhere from 7-16 days to arrive. You will receive an e-mail with a tracking number once your order is packaged and ready for handoff to carrier. Use the tracking number to track the progress of your delivery.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You can see the delivery services available for your region during checkout.

Do you ship internationally?

Yes, we ship to most countries. If checkout is not available for your country, please reach out via contact form or e-mail hello@kisa.cafe for more assistance.

Can I return my order?

See our Refund Policy.

What if there's an issue with my order?

See our Refund Policy.

General

Can you build my keyboard?

Unfortunately my build services are permanently closed.

I want a custom keyboard, can you help?

I no longer offer keyboard building services, but you are welcome to join my Discord to ask more questions!

I also stream on Twitch pretty regularly so you are welcome to come ask me questions then, and I will do my best to help.

I want to design a keyset, can you help me?

I've written a post sharing my experience with keyset design.

If you still need advice, please join my Discord for a place to ask your questions!

You are also welcome to come ask me questions when I am streaming on Twitch, and I will do my best to help.

Can I send you something?

I accept mail at:

Kisa Cafe
2271 W Malvern Avenue #41
Fullerton, CA 92833